Terms of Service

These Terms govern your use of the Marlin website, dashboard, APIs, documentation, and embeddable voice widget provided by Indexia Inc. (“Marlin,” “we,” or “us”). By creating an account, installing the widget, or otherwise using the Service, you agree to be bound by these Terms.

You must be at least 18 years old to use the Service. By using Marlin, you represent that you meet this requirement and that your use complies with applicable laws.

Some features require an account. You agree to provide accurate information and keep it up to date. You are responsible for maintaining the confidentiality of your credentials and project keys, and for all activity under your account. Notify us promptly at support@onmarlin.com if you suspect unauthorized access.

Subject to these Terms, Marlin grants you a limited, non-exclusive, non-transferable, revocable license to access the dashboard and embed the Marlin widget on websites you own or control, solely to provide voice assistance to your users in accordance with our documentation.

You may not:

• Reverse engineer, copy, or resell the Service except as permitted
• Circumvent security, rate limits, or access controls
• Use the Service to build a competing product
• Remove or obscure required notices in the widget

You agree not to use Marlin to:

• Violate any law or third-party rights
• Transmit harmful, abusive, fraudulent, or illegal content
• Interfere with or disrupt the Service or other users
• Attempt unauthorized access to systems or data
• Misrepresent the assistant or deceive end users

We may investigate violations and suspend or terminate access where appropriate.

If you embed Marlin on your site, you are responsible for how the widget is presented to your users. You must provide clear notice and obtain any consent required before voice capture begins, including compliance with applicable privacy, recording, and telecommunications laws. You are solely responsible for your website, your users, and your use of Marlin.

Voice input, transcripts, page context, snapshots, and other content processed through the Service (“User Content”) may be transmitted to Marlin and our subprocessors to operate the assistant. You represent that you have the rights and permissions needed for us to process User Content on your behalf.

Marlin does not control User Content and is not responsible for it. We may remove or restrict processing of content that violates these Terms or applicable law.

Some features may require payment. Pricing and plan details are described on our website and may change with reasonable notice. You agree to pay applicable fees and taxes. Failure to pay may result in suspension of the Service.

Marlin relies on third-party providers such as OpenAI, Supabase, and Vercel. Your use of those services through Marlin is subject to their terms and policies where applicable. We are not responsible for third-party services outside our control.

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE FULLEST EXTENT PERMITTED BY LAW, MARLIN DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR ACCURATE.

Voice assistants may produce incorrect or incomplete responses. You are responsible for reviewing important decisions and not relying solely on automated output.

TO THE FULLEST EXTENT PERMITTED BY LAW, MARLIN WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, DATA, OR GOODWILL, ARISING FROM YOUR USE OF THE SERVICE. OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF THESE TERMS OR THE SERVICE WILL NOT EXCEED THE GREATER OF ONE HUNDRED U.S. DOLLARS (US$100) OR THE AMOUNTS YOU PAID TO MARLIN IN THE SIX MONTHS BEFORE THE CLAIM.

You may stop using the Service at any time. We may suspend or terminate your access if you violate these Terms, create risk or legal exposure, or if we discontinue the Service. Upon termination, your license ends and you must stop using the widget. Sections that by nature should survive will remain in effect.

We may update these Terms from time to time. We will post the revised Terms on this page and update the “Last updated” date. Continued use after changes become effective constitutes acceptance of the updated Terms.

These Terms are governed by the laws of the United States and the state in which Indexia Inc. is organized, without regard to conflict-of-law principles. You agree that courts located in that jurisdiction will have exclusive jurisdiction over disputes arising from these Terms or the Service, except where prohibited by law.

Indexia Inc. (Marlin)
Email: support@onmarlin.com

See also our Privacy Policy.